Job Title: Case Manager
Department: Client Services Team
Supervisor: Shelter & Case Manager
FLSA Status: Non-Exempt
Hours: Full time, Sunday - Thursday
Date: January 2020
Case Managers provide information, referrals, and case management; make decisions and act on behalf of the client, coordinating services for those who need permanent housing, health care, financial help and/or job training, all supporting their move to self-sufficiency. They coordinate and initiate services with other public and private agencies providing services to the homeless population.
We are looking for a person who has a can-do attitude, is passionate about engaging chronically homeless individuals and has experience with this population. We are looking for someone who can work Sunday – Thursday, 10:00am – 6:30pm, with flexibility for nights and weekends.
Essential Duties & Responsibilities
1. Ensure that everyone who has been at the shelter for at least five days is personally interviewed, assessed, and begins case management.
2. Complete intakes and makes assessments of client needs.
3. Develop individualized case plans with long-term and short-term goals and objectives.
4. Monitor compliance with goals through regular contact.
5. Maintain a file and completes all paperwork in a timely manner.
6. Create and, in cooperation with the Shelter Coordinator, enforce rules and regulations for overnight clients.
7. Performs and oversees drug testing.
8. Provides relevant referrals to agencies and service providers based upon the goals and objectives mutually agreed upon with the client. Advocates for clients with agencies and service providers to minimize barriers to client’s receiving needed services Follows up with referrals to ensure that clients receive and access necessary services in a timely manner.
9. Knowledge of all potential client resources, including attending meetings at relevant agencies and providers. Maintains a professional relationship with clients and conduct all business-related activity according to program policy and standards relevant to the Case Management field. Monitors client behavior regarding compliance issues and follow-up; provides consistent limits and expectations regarding program policies and goal achievement.
10. Works with community partners to support efforts at locating and maintaining supportive permanent housing. Establishes relationships with local housing agencies, property management companies and private landlords to ensure success in securing and maintaining housing for clients. Determine eligibility for Section 8, Transitional Food and Shelter, Transitional Housing for the Homeless (THH), thru Transitions Mental Health, or any other transitional programs. If not eligible for transitional programs, begin the process of searching affordable housing facilities.
11. Assists client in developing a savings and budget plan in preparation for eventual
independent living. Communicates progress towards independent living with community partners, when appropriate. Maintain confidential files for each client comprised of all the details of the case management effort; communicate any relevant information to Shelter Manager, as appropriate.
12. Assist in stabilizing the life of the client by determining what circumstances led to their arrival at ECHO.
13. Aid in the application, as appropriate, for SSI, SSDI, GA, TANF, etc. benefits. Determine eligibility for VA benefits.
14. Examine employment history and prospects.
15. Coach clients in job prep, housing, available social services, and other issues as needed.
16. Participate in weekly Staff Meetings and Client Services Team Meetings.
17. Participate in monthly Client Services Review meeting, to review the status of each client currently being case-managed, so that Shelter Management, Client Services and other county-based agencies are aware of their current status at ECHO.
Other Duties and Responsibilities
1. Collaborate with other departments, taking a team approach to client relationships and advocacy whenever appropriate.
2. Manage the Coordinated Entry Program which includes conducting interviews with all clients receiving any services at ECHO, making referrals as needed, entering interview information into a database, and attending monthly program meetings.
3. As needed:
a. Allocate funds to clients for various purposes. Each case is considered on its own merit and often includes such things as: Rental assistance, transportation needs, phone time and child care considerations.
b. Assist clients schedule and attend various meetings: DSS, SSI, SSDI appointments, doctors' appointments and Section 8 orientation meetings.
c. Assist clients in corresponding to various agencies and/or organizations via: Assist in completing forms, faxing related documents, emailing necessary documents and information and phone contacts.
4. Maintain an appointment calendar.
Knowledge, Skills, Talents, & Abilities
Fluency in and effective interpersonal, verbal and written communication skills.
Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.
Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
Able to maintain privacy and confidentiality of guests and clients.
Ability to work flexible schedules and/or be on-call for holidays, evenings and weekends.
Knowledge of universal precautions and what constitutes a medical or situational emergency.
Understanding of mandated reporting laws.
Ability to be flexible and work as a team player.
Mastery of Office Suite.
Education and/or Experience
• College degree or high school diploma/GED, depending on experience.
• Minimum of one to two years’ experience in health and human services
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee often is required to stand and walk, including stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; door to indoor facilities often kept open, so warm clothing is required when working at night. The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall.
ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.
Please submit a cover letter, resume, and three work related references to ECHO's CEO/President, Wendy Lewis, at email@example.com.