Job Title: Overnight Coordinator, Shift Lead

Department: Atascadero & Paso Robles Overnight Team

Supervisor: Shelter Manager

FLSA Status: Non-Exempt

Rate: $19.00/hr base rate (+ $2.30/hr Hazard Pay - must be onsite - temporary benefit until 6/30/23)

Date: April 2023

 

Job Overview

Reporting to the Shelter Manager, the Overnight Coordinator Shift Lead, will provide nightly oversight of the Atascadero and Paso Robles Homeless Services Centers by the El Camino Homeless Organization. We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. The Overnight Coordinator Shift Lead will oversee the overnight activities of the facility and meet the needs of the ECHO clients staying there. The position also entails completing overnight tasks such as laundry, cleaning the facility, and maintenance to keep the facility running smoothly.

In addition to the shelter coordinator duties, the Overnight Coordinator Shift Lead will be the primary person making decisions in emergency situations and answering other overnight volunteers’ questions. We are looking for someone who can work Saturday – Wednesday, 8-hour shifts ranging between 3:30pm – 8:30am.

 

Essential Duties & Responsibilities

1. Oversees activities and general operation at the shelter site during overnight hours.

2. Assist Chaperone Volunteers with questions and support throughout the night.

3. Thoroughly notes activities throughout the night.

4. Checks in with previous shift staff and Volunteers about what occurred during their shift.

5. Evaluates the condition of the shelter premises nightly upon arrival for maintenance, upkeep or cleanliness. Will report the conditions of the shelter to the Shelter Manager.

6. Responds to the clients’ needs and assists them as needed.

7. Work with Shelter Management to ensure that overnight tasks are completed and shelter chores are being completed by the clients.

8. Assist clients with general requests and needs.

9. Completes rounds of the entire shelter areas should be completed approximately every 30 minutes throughout the shift. 

10. Assist with the oversight and operations of the nightly dinner program. Welcome, train, and assist volunteers as needed.

11. Ensure the safety of all volunteers, clients, and staff during the dinner program and nightly operations.

12. Assists with shelter cleanliness by helping with the following duties, but not limited to: shelter laundry, empty trash cans, break down boxes, clean the kitchen, bathrooms, and upstairs admin areas.

13. Use de-escalation skills & trauma informed care approach when client issues arise.

14. Attend trainings, weekly staff meetings, and Overnight Coordinator meetings.

15. Ensures the safety of the clients, volunteers, and shelter.

16. Other duties as assigned.

 

Other Responsibilities as the Shift Lead

1. Assist with coverage at the Paso Robles shelter, as needed.   

2. Make final decisions on client issues, operations, and emergencies during the shifts.

3. Report any issues during the shift to the Shelter Manager via email by the end of the shift.

4. The Lead will contact management immediately for any situations included on the provided emergency list.

 

Knowledge, Skills, Talents, & Abilities

• Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities and co-occurring substance use disorders.

• Provide culturally competent support to a diverse population.

• Use de-escalation skills & trauma informed care approach when issues arise.

• Decision making; able to make decisions while on call and handle situations appropriately.

• Calm demeanor; able to work under pressure; able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.

• Excellent oral communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.

• Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

• Excellent time-management and organizational skills with the ability to work independently and take initiative.

• Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.

• Knowledge of universal precautions and what constitutes a medical or situational emergency.

• Understanding of mandated reporting laws.

• Must be professional, flexible, friendly, and work as a team player.

• Assume ownership for accomplishing assignments, requests and tasks.

• Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint.

 

Certificates, Licenses, Registrations

• Must possess a valid California Driver’s License.

• Must have a reliable vehicle, clean driving record, and proof of insurance.

• Must be willing to travel throughout San Luis Obispo County.

 

ECHO’s Cultural Norms

• Greet all people with a smile and kindness. 

• Listen without judgement and consider matters from another's perspective.

• Give everyone the chance to change and grow 

• Treat one another with dignity and respect

• Be open to provide or receive feedback.

• Resolve conflict in a timely and constructive way

• Willingness to be adaptable

 

Education and/or Experience

• High School Diploma/GED or equivalent experience.

• 1 years’ experience working for a non-profit.

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is usually sedentary, and frequently required to use hands to finger, handle, or feel and talk or hear. The employee is regularly required to stand; walk; reach with hands. The employee must occasionally lift and /or move up to 10 pounds and sometimes lift and/or move up to 40 pounds.

 

Work Environment

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; doors to indoor facilities often kept open, so warm clothing is required when working at night. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors.

 

ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

 

To apply, please send your resume, cover letter, and 3 references to Mimi Rodriguez at mrodriguez@echoshelter.org.

 

No phone calls, please.