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Job Title: Shelter Manager, Paso Robles

Department:  Shelter Management Team

Supervisor: Homeless Services Director, Paso Robles

FLSA Status: Non-Exempt

Rate: $17.00 per hour

Date: 2020


Job Overview


Reporting to the Homeless Service Director, Paso Robles, The Shelter Manger will work closely with the Homeless Services Director and other members of the Executive Team to meet the needs of the ECHO clients. The Shelter Manager, will manage the overall shelter program activities of the El Camino Homeless Organization facility in Paso Robles. The Shelter Manager will manage facility operations and maintenance, compliance issues, in-take and check out systems, day-to-day oversight of donations, dinner area, food pantry, laundry room, and other duties as assigned. The position will also manage the Evening and Overnight Shelter Coordinators.


We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. We are looking for someone who can work full time, Monday – Friday, 10:00am – 6:30pm, with flexibility for nights and weekends.


Essential Duties & Responsibilities


  1. Oversees shelter activities and general operations at the shelter.

  2. Manages Evening and Overnight Shelter Coordinators to assure that facility is ready for operations at the beginning of each day.

  3. Checks in with Overnight Chaperone Volunteers about what occurred during their shift.

  4. Evaluates the condition of the shelter premises daily upon arrival for maintenance, upkeep or cleanliness. Will report the conditions of the Homeless Services Director.

  5. Oversees the entry and exit of residents from the shelter throughout the hours of operations.

  6. Work with the Homeless Services Director to ensure that shelter chores are being completed by the residents.

  7. Assist residents with general requests and needs.


  1. Acts as liaison with outside agencies.

  2. Prepare reports and statistical documents.

  3. Respond to telephone messages, requests, inquiries and routes accordingly.

  4. Ensures the safety of the residents, clients, volunteers, and shelter.

  5. Other duties as assigned.


Knowledge, Skills, Talents, & Abilities


  1. Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.

  2. Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

  3. Excellent time-management and organizational skills with the ability to work independently and take initiative.

  4. Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.  

  5. Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.

  6. Knowledge of universal precautions and what constitutes a medical or situational emergency.

  7. Understanding of mandated reporting laws.

  8. Must be professional, flexible, friendly, and work as a team player.

  9. Assume ownership for accomplishing assignments, requests and tasks.


  1. Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint.



Education and/or Experience

  • High School Diploma/GED or equivalent experience.

  • 1-2 years’ experience working for a non-profit.


Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is usually sedentary, and frequently required to use hands to finger, handle, or feel and talk or hear. The employee is regularly required to stand; walk; reach with hands. The employee must occasionally lift and /or move up to 10 pounds and sometimes lift and/or move up to 40 pounds.


Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors.

Please send a cover letter and resume to Jeff Al-Mashat, Director of Homeless Services, Paso Robles -


ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.


This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.

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