Job Title: Bilingual Outreach Case Manager
Supervisor: Client Services Manager
FLSA Status: Non-Exempt
Hours: Full-time, Tuesday- Saturday, 10:00am – 6:30pm
Rate: - $21.00 - $25.00 / hour DOE
Date: October 2023
The Outreach Case Manager is focused on housing chronically unhoused individuals through individual-focused outreach, engagement, and a collaboration of public and private organizations. The Outreach Case Manager is the key point of contact with clients and is responsible for developing strategies for engaging clients on the streets and developing a path to housing or shelter with the support of community partners. Much of the work, from initial outreach and engagement through housing, is performed with clients on the street. The outreach Case Manager will be a participating member of the Atascadero Our Team Program which closely partners with the Atascadero Police Department. The Outreach Case Manager must be an energetic self-starter, passionate about helping unhoused individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes.
The ideal candidate will be familiar and comfortable with unhoused individuals and street culture and will demonstrate an ability to establish trusting, hopeful relationships with these individuals. We are looking for someone who can work Tuesday - Saturday, 10:30am – 7:00pm, with flexibility for nights and weekends.
Essential Duties & Responsibilities
1. Provide respectful engagement to adults with histories of chronic houselessness, serious psychiatric disabilities and co-occurring substance use disorders.
2. Provide outreach services in the North County region, including Atascadero, Cambria, Paso Robles, Shandon, and San Miguel.
3. Act as a member of the Atascadero OUR Team working collaboratively with members of Atascadero Police Department to increase engagement with members of the unhoused community in and around Atascadero. Participation in the OUR Team program will include 25 hours of this position’s weekly duties.
4. Conduct interviews with all clients for the Coordinated Entry Program and HMIS and input information into the data systems in a timely manner.
5. Work with other homeless services partners to develop strategies that help encourage unhoused individuals to take steps leading ultimately to housing.
6. Lead service coordination for street outreach clients including assuming primary responsibility for developing and implementing goals and plans for each client in collaboration with the client and the team, providing clients with support, guidance, and encouragement on their journey to supportive services, shelter, and/or housing.
7. Proactively engage clients on the street, trying out-of-the-box ways of reaching clients who have been living outside for many years and who may have significant trust, mental health, and substance use issues.
8. Act as liaison to and consult with homeless services partners and community agencies and programs to maintain coordination in the treatment process.
9. Help with paper work needed to place clients with vouchers into housing.
10. Document engagement and case notes for each client.
11. Help clients adjust to life in housing or shelter, including but not limited to engaging clients around goals and aspirations, life skills, hobbies, and other activities that may be needed during the adjustment to housing.
12. Work with the ECHO Case Management team to develop best practices that can be replicated with other clients.
13. Occasionally drive clients as needed to appointments, if not other transportation options are available.
14. Coordinate with outside inpatient services and establish linkage to outpatient treatment and self-help programs.
15. Collaborate with other departments, taking a team approach to client relationships and advocacy whenever appropriate.
16. Allocate resources to clients for various purposes. Each case is considered on its own merit and often includes such things as: Rental assistance, bus passes, gas vouchers, other direct aid resources.
17. Attend various client meetings: DSS, SSI, SSDI appointments, doctors' appointments and Section 8 orientation meetings when needed.
18. Assist clients in corresponding to various agencies and/or organizations via: Assist in completing forms, faxing related documents, emailing necessary documents and information and phone contacts.
19. Maintain an appointment calendar.
20. All other duties as assigned by supervisor.
Knowledge, Skills, Talents, & Abilities
Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders.
Provide culturally competent support to a diverse population.
Use de-escalation skills & trauma informed care approach when issues arise.
Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.
Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent and continuous support and services.
Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.
Excellent time-management and organizational skills with the ability to work independently and take initiative.
Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.
Knowledge of universal precautions and what constitutes a medical or situational emergency.
Understanding of mandated reporting laws.
Must be professional, flexible, friendly, and work as a team player.
Assume ownership for accomplishing assignments, requests and tasks.
Intermediate knowledge of Office Suite, including WORD, and EXCEL.
Bilingual Spanish speaking preferred.
Education and/or Experience
High School Diploma/GED or equivalent experience.
One to two years’ experience in health and human services.
Certificates, Licenses, Registrations
< >Must possess a valid California Driver’s License.Must have a reliable vehicle, clean driving record, and proof of insurance. Must be willing to travel throughout San Luis Obispo County.
ECHO’s Cultural Norms
Greet all people with a smile and kindness.< >Listen without judgement and consider matters from another's perspective.Give everyone the chance to change and grow.Treat one another with dignity and respect.Be open to provide or receive feedback.Resolve conflict in a timely and constructive way.Willingness to be adaptable.
ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.
To apply, please submit a resume, cover letter, and 3 work related references to Wendy Lewis at firstname.lastname@example.org.