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Job Title:  Volunteer & Program Coordinator

Department:  Paso Robles

Supervisor: Community Engagement Manager

FLSA Status: Non-Exempt

Rate: $20.00 - $22.00/ hour

Date: October 2023


Job Overview


Reporting to the Community Engagement Manager, the Volunteer and Programs Coordinator will work closely with the Shelter Management Team, which includes the Shelter Manager and Case Managers, to meet the needs of the ECHO residents and offer enrichment activities throughout the day for adults and children. The Volunteer and Programs Coordinator will also manage a large volunteer pool for many positions throughout the shelter. This position is scheduled for Friday-Tuesday 9am-5:30pm. This position is also responsible for the recruitment and retention of volunteers through outreach activities and will assist in the oversight of the overall facility operations, day-to-day oversight of donations, administrative duties and other duties as assigned.


We are looking for a person who has a can-do attitude, is passionate about engaging individuals experiencing homelessness and/or has experience with this population. We are looking for someone who can work full time, Friday-Tuesday 9am-5:30pm, with flexibility for nights and weekends.


Essential Duties & Responsibilities

  1. Implement a volunteer program that specifically engages high-value volunteers, particularly specialized/skilled volunteers, including the preparation of position descriptions, assessments and training programs to continually enhance ECHO’s capacity to deliver effective and appropriate services.

  2. Oversee the coordination of approximately 350 volunteers annually.

  3. Enhance recruitment of community members as volunteers utilizing social media and community education opportunities to strengthen the community partnership. Conduct outreach activities necessary to maintain a volunteer base including recruitment events, speaking at religious and civic organization meetings; placing ads for volunteers on social media channels and volunteer websites and coordinating with local schools and community service programs.

  4. Develop business partnerships that provide material and volunteer support for ECHO.

  5. Regularly assess organizational needs for volunteer services and develop a system to train, support, motivate and reward volunteers within the ECHO organization and in the community.

  6. Screen applications to best match applicant’s abilities and interests to volunteer opportunities; solicit applications to suit particular tasks, as needed.

  7. Conduct general introduction/orientations for new volunteers.

  8. Initiate volunteer meetings for support, in-service training, problem solving, and motivation amongst volunteers.

  9. Greet dinner volunteers as they arrive

  10. Identify and assess volunteer needs to achieve retention.

  11. Build sustainable relationships and trust with volunteers through open and interactive communication.

  12. Handle volunteer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

  13. Keep records of volunteer interactions, manage volunteer accounts, track hours, and compile impact reports.

  14. Take the extra mile to engage volunteers and make them feel a part of the ECHO Team.

  15. Oversees morning activities and general daytime hours of operation at the shelter.

  16. Checks in with Overnight Shelter Coordinators about what occurred during their shift and assists them to ensure that the facility is ready for operations at the beginning of each day.

  17. Evaluates the condition of the shelter premises daily upon arrival for maintenance, upkeep or cleanliness. Will report the conditions of the shelter to the Shelter Manager and assist in completing necessary tasks.

  18. Coordinate daytime programs and life skills classes to ensure they are running efficiently and effectively.

  19. Create new programs as identified by staff, clients, and community as a needed resource.

  20. Ensure organization of the donation closet.

  21. Assists with administrative needs such as organizational projects, including filing and tracking systems.

  22. Maintains general office cleanliness and organization. This includes but is not limited to: organization of supply cabinets, cleanliness of office common areas, and maintaining office equipment (printers, shredder, etc.).

  23. Maintains adequate inventory on all office and stationery products and order as needed.

  24. Maintains accurate and complete staff meeting minutes and sends them to the team prior to the following week’s team meeting.

  25. Work with the Shelter Manager to ensure that shelter supplies are kept fully stocked and available to volunteers and residents. Responsible for weekly inventory and restocking of supplies.

  26. Assist residents with general requests and needs.

  27. Track outcomes of each program for grants and publicity. Write up client success stories and take photos of program activities for ECHO’s social media and publicity materials.

  28. Acts as liaison with outside agencies.

  29. Performs outreach in the community at places such as schools, churches, civic groups, etc.

  30. Prepare reports and statistical documents.

  31. Respond to telephone messages, requests, inquiries and routes accordingly.

  32. Ensures the safety of the residents, clients, volunteers, and shelter.

  33. Collaborate with other departments, taking a team approach to client relationships and advocacy whenever appropriate.

  34.  Other duties as assigned.


Knowledge, Skills, Talents, & Abilities


  1. Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities, and co-occurring substance use disorders.

  2. Provide culturally competent support to a diverse population.

  3. Use de-escalation skills & trauma informed care approach when issues arise.

  4. Excellent oral and written communication skills and the ability to interact with all departments/levels of the organization and outside third parties in a highly professional manner.

  5. Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

  6. Excellent time-management and organizational skills with the ability to work independently and take initiative.

  7. Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.

  8. Able to maintain a high-level privacy and confidentiality of employees’, guests’ and clients’ information.

  9. Knowledge of universal precautions and what constitutes a medical or situational emergency.

  10. Understanding of mandated reporting laws.

  11. Must be professional, flexible, friendly, and work as a team player.

  12. Assume ownership for accomplishing assignments, requests and tasks.

  13. Intermediate knowledge of Office Suite, including WORD, EXCEL, and PowerPoint.


Education and/or Experience

  • High School Diploma/GED or equivalent experience.

  • 1-2 years’ experience working for a non-profit.


Certificates, Licenses, Registrations

< >Must possess a valid California Driver’s License.Must have a reliable vehicle, clean driving record, and proof of insurance. Must be willing to travel throughout San Luis Obispo County.

ECHO’s Cultural Norms

Greet all people with a smile and kindness.< >Listen without judgement and consider matters from another's perspective.Give everyone the chance to change and grow.Treat one another with dignity and respect.Be open to provide or receive feedback.Resolve conflict in a timely and constructive way.Willingness to be adaptable.

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is usually sedentary, and frequently required to use hands to finger, handle, or feel and talk or hear. The employee is regularly required to stand; walk; reach with hands. The employee must occasionally lift and /or move up to 10 pounds and sometimes lift and/or move up to 40 pounds.

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall. Variable work environment; work is conducted mostly indoors.




ECHO is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.


This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirement of the job change



Please submit a cover letter, resume, and three work related references to ECHO's CEO, Wendy Lewis at


No phone calls or drop-ins.



< >403(b)Dental insuranceHealth insuranceVision insurancePaid time offFamily friendly work environment

Work Location: In person

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